The issue you're experiencing may be caused by a slight delay in the network/payment servers. Please try the following:
- Close and reopen the Bingo Story app
- Wait up to 5 minutes and reload the Bingo Story app
- Check your payment history to ensure the purchase went through successfully.
If the below steps don't help and you received a receipt, we can help! Please click the "Contact Us" button, attach a receipt and let us know the items you are missing.
There are instructions below on how to retrieve your receipt: