The issue you're experiencing may be caused by a slight delay in the network/payment servers. Please try the following:

  • Close and reopen the Bingo Story app
  • Wait up to 5 minutes and reload the Bingo Story app
  • Check your payment history to ensure the purchase went through successfully.

If the below steps don't help and you received a receipt, we can help! Please click the "Contact Us" button, attach a receipt and let us know the items you are missing.

There are instructions below on how to retrieve your receipt:

Apple
Android
Amazon 
PC/Mac